Mission Statement
Starnes Inc. Heating and Cooling is an HVAC company dedicated to providing the highest quality service to Southwest Virginia and Northeast Tennessee. The definition of service is to serve. We provide HVAC service as a product but our mission as a company is to serve. We serve our community with the highest quality and dedication of HVAC services. We are committed to this daily with 24 hour response of the needs of our customers with highly trained and hard working employees almost all with college degrees and training from our community.
We are committed to this daily with 24 hour response of the needs of our customers
Starnes Inc., does not provide jobs, we provide careers. We pride ourselves in offering our community the opportunity of a career as opposed to a job, because as we believe that a company is only as good as the people that serve it. We believing supporting our employees in continuing their education in our industry, so we can offer the highest quality of services to serve our customers. We serve our employees with pay and benefits to provide for their families and the assurance the company will last long beyond any single person.
We serve our owners to generate enough profits for a fair return of investment and to finance continued growth and development of our company. This growth allows us to provide more opportunities for the owners, employees and this community. What we do will always be easy to define as HVAC service. But beyond that service, Starnes Inc., will continue to strive to be an asset to our community, our employees and our owners.
Our Core Values
Our History
Starnes, Inc. was founded in 1975 in Lebanon, VA. In 1992 Mr. Michael Fletcher joined the company as a partner. As the company continued to grow, Fletcher expanded the ownership and management team to include Mr. Jerome “Jody” Bailey, a service technician who had risen through the ranks to become Service Manager in 1997. Mr. Ken Markwalter then joined the company in 2004, and become an equal partner in 2005. The operations and management team, hired Mr. Jackie Hubbard, CPA, in January 2007 as controller. Mr. Lesley Hale who had served as a service technician with the company since 2002 purchased Mr. Markwalter’s share in 2014 to become an equal partner. In 2020 Fletcher retired, leaving the company under the leadership of Bailey and Hale. They are dedicated to the future and growth of Starnes, Inc. and complete customer satisfaction.
Locations
Corporate Office:
4082 US Hwy. 19 Lebanon, VA
Satellite Offices:
517 North Main Street Marion, VA
988 West Main Street Abingdon, VA
1089 Plaza Drive Grundy, VA
218 Buchanan Street Bristol, VA
Since 1975
We have been serving Southwest VA and Northeast TN with the highest quality heating and air conditioning repair and replacement services in residential, commercial, institutional, and industrial markets. With more than 200 years of combined experience, our team is the difference. We believe in continuing our education to better serve you.