Convenience– Starnes has made it convenient to offer local service to the surrounding areas by having 5 locations to help service the customer .
Commitment– Available 24 hrs a day, 7 days a week, 365 days a year, with a live answering service for back-up. Assures a 2 hr response for emergencies.
Quality– A staffed service manager assures quality control and technical support for technicians
Knowledge– We have a complete factory service library from most all manufacturers
Competence– Established in 1975, Starnes has 19 Technicians that either have degrees or are currently working towards a degree in our industry.
Dependable– We don’t just get your system running, we return it back to factory specs to avoid return trips.
Communication– Each Technician is equipped with a cell phone and a pager for job site access to our service manager and/or factory technical support.
Stock– $9,500.00 of stock is carried on each service van. This assures efficiency with fewer return trips on repairs. Starnes also has a fully stocked shop to allow proper restocking of service vehicles.
Tracking– Starnes keeps a history of your systems for future reference. We also keep logs for EPA refrigerant issues for your protection.
Efficient– We have a fully-staffed office to allow quicker turnaround on repairs and replacements.
Flexible– We have personalized maintenance programs to fit your need. This will assure less expensive breakdowns, downtime, and longer equipment life.
Protection– We are a Class “A” contractor in Virginia (2705-074703a) and Tennessee (00038658) plus we carry $5,000,000.00 worth of liability and auto insurance for your protection.
Assurance– All employees are background checked and subject to random drug testing